Estimated time required to process customer complaints : DesaCanggu

Call Center Standard Chartered Indonesia 24 Jam

This 24-hour Standard Chartered Indonesia call center is really much needed by consumers, especially those with debit or credit cards. This is because many customers or consumers have trouble transcinging. So that this call centre service is required to solve problems.

Especially during the corona pandemic season, a lot of people need to stay home and avoid the crowds. Therefore, all services related to complaints or complaints of a standard certificate card will be provided online.

In addition, you can contact the call centre service so that any complaints or complaints can be immediately rectified. So, you don’t have to come to the Standard Chartered branch to find solutions to the problems you experience. A standard charter call center can help you overcome these obstacles.

This way, you can return to using the problematic standard chartered product only by contacting the information service center provided by the company. In addition, you remain safe from the threat of the COVID-19 virus, because all services are now on a digital basis.

List of complaints that can be resolved by Standard Chartered Indonesia Call Centre 24 hours

Since the coronavirus outbreak that hit Indonesia, several large companies, including Chartered, have optimized the role of call centres to serve all the complaints and barriers that consumers have. Therefore, customers do not have to come to the office to take care of all the barriers to the use of banking services.

Because call centre services will help customers overcome the problems they face. In general, the complaints of these parties are not very fatal. Therefore, here is a list of complaints that can still be resolved by the call centre from Standard Chartered Indonesia. These include the following:

  1. ATM card ingested in machine

If your ATM card is swallowed on the machine, you don’t have to panic. You only need to contact the 24-hour Standard Chartered Indonesia call centre, which is on standby for  help. Then tell me if your card was swallowed.


So, you only need to get to the nearest branch to get a replacement ATM card. The condition is that you only need to bring your id or passport.



  1. Replacement of atm due to loss and damage

If you would like to replace the old ATM with a new one, then we advise you to contact the call centre immediately. Then mention your account number. Then take a new ATM at the nearest branch.


If the card is lost, you must bring a loss letter issued by the police agency. You must also bring your id/passport and passport. After the proclamation is valid, you will get a replacement card.


  1. Transaction failed

If your balance is subtracted but the transaction is declared unsuccessful, then we advise you to contact standard chartered indonesia 24-hour call centre immediately.


The goal is to get accurate information about the cause of the transaction’s inadel. Remember when you contact this call center, you must attach a transaction slip (if any), time, date, transaction location, account number and bank account number.

Estimated time required to process customer complaints

When you contact standard chartered bank to submit problems or complaints about the transaction, the bank will take the necessary steps.


To replace indonesia’s new standard chartered ATM, it takes about 14 business days. In addition, replacing ATM Bersama or Prima also takes about 14 business days since you contact Standard Chartered Indonesia’s 24-hour call center service.


When you contact the call centre service, you will receive an SMS notification regarding the complaint submitted. And when the process of creating a new card is complete, you also get an SMS notification about collecting a new ATM.


To replace the new standard chartered ATM card abroad, it will take at least 60 business days after contacting Standard Chartered Indonesia’s 24-hour call centre. The process is also almost the same in terms of length of work on the replacement card MasterCard Network ATM.


So it’s a good idea that consumers keep bank cards issued by standard chartered banks. Because the replacement of this new card takes a long time, which is from 14 days to 60 days (depending on the type of ATM owned by the consumer).


List of Standard chartered Indonesia Call Centers serving consumer complaints 24 hours

Standard Chartered Bank is a multinational company. So, the company provides call center services quite diverse. There are two lists of 24-hour active Standard Chartered Indonesia call centers that serve consumer complaints  . First, an interactive phone call center.


On average, this call centre is used by consumers to download problems. Because with this interactive phone, consumers can file complaints directly. Then consumers, even without a lengthy backing, get answers from call center officials.


It’s just that you have to pay a fee to contact the Standard Chartered Indonesia call center via an interactive phone service. If you run out of credit, the call will be stopped halfway. Therefore, make sure that you have sufficient goodwill from Standard Chartered when you have contact with the call centre service.


Secondly, you can use the call center option from social media. To reach millennials, Standard Chartered has warned call center officials to respond to any complaints and complaints that consumers submit via social media, such as Instagram, Twitter or Facebook.


This can save you costs because there are no charges when you contact the 24-hour Standard Chartered Indonesia call centre. Only police officers need to go further than via an interactive phone line to respond to complaints or complaints via social media.


Therefore, we advise you to contact an interactive telephone service if there are significant and urgent complaints. If you want to ask questions or monitor complaints, then you can contact the Standard Chartered call center via social media.


How to contact call center from Standard Chartered Indonesia

If you want to contact the call centre service from Bank Standard Chartered Indonesia, then the method is very simple. We noticed that there are two ways to contact the call center through an interactive phone service. First, you can contact the mobile phone line at 68,000.


For those who use the working line, then there are 5 24-hour Standard Chartered Indonesia call centers that are willing to serve depending on  your residence. It is noted that 5 call centers, Ponekoji su spread out a pair of main castles, to su Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988), i Bandung (022-4219688).


You can also send e-mail via a personal email to send complaints or complaints to address.  You can also contact the call centre via social media at  Standard Chartered Indonesia (Facebook) or StanCart (Twitter).


As one of the multinational banks in Indonesia, Standard Chartered certainly provides call center services to respond to all customer complaints and complaints. With this service, customers can immediately solve problems or problems without having to go to the nearest branch. So choose one of Standard Chartered Indonesia’s 24-hour  call centers depending on the urgency of the obstacles you experience.

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